I received the wrong item in my delivery. What do I do?

If you have received the wrong item, please e-mail us your order ID number, product names (and sizes) received, and a brief reason for filing a claim. 

Be sure to attach the following requested photos:

·       Outer packaging
·       Packing slip
·       Product(s): Top, Bottom, Front

All information can be submitted to hello@gemstra.com for review. We accept attachment files in .jpg, .png, or .pdf formatting only.  Once we've received this information, a Customer Experience Representative will be in touch with you with further instructions and/or details!

 
 
gemstra